Six Sigma in Digital Era
Six Sigma helps in bringing improvements in business processes by reducing process variations and delays. It is an approach used in identifying and solving the business problems directly affecting the business or customer through innovative methods. Ideally, it helps in case of unknown problems and complicated solutions.
In today’s world where Digital has become a vital part of our lives, whether it is for doing work at home, ordering food, shopping from home, medical consultation and medicines, entertainment through OTT platforms, payments and money transfers, ticket booking, etc. Digital technologies like Artificial Intelligence, IoT, Blockchain, and Machine Learning are used by businesses to save costs and get more inclined towards processes rather than people.
Six Sigma is vital in the digital era because of this shift from people to digital processes, and it helps in reducing the process variations and defects, thus achieving an error-free outcome. As it is a problem-solving approach, it can be used widely to prevent any failures and errors in the process improvement path.
In the WAT scenario, it has been used to make the process simpler and faster to implement and for continuous improvement. For instance, using six sigma, many companies identified which kind of digital platforms and portals are the most suitable for them for tracking the performance of employees and for conducting virtual meetings, using 5 Whys analysis for identifying the root causes of problems like delay in task submission by an employee or high employee turnover.
Six Sigma is a structured approach that includes the application of the DMAIC approach for Time Management, as it is very crucial in the WFH framework. There is a good future ahead for Six Sigma Professionals as there’s a need for those people who can identify the problems, analyze the factors behind them and find out creative solutions to get accurate and consistent results. These people can initiate and lead the improvement projects and bring the desired level of output.
In Digital World, six sigma is beneficial to understand the priorities and also focus on the most important processes and projects for improving business efficiency and productivity. There is a humungous amount of data available in the organizations through various systems, which makes problem identification and its solution more complex, thus, the statistical tools and techniques of six sigma assist in making fact-based decisions with the help of various technological advancements.
Lean Six Sigma can change the way processes are implemented in the digital era by eliminating waste and defects and aligning your digital transformation goals with the application of statistical tools and the DMAIC approach.
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