Applications of Lean Six Sigma in IT/ITES Industry
Six Sigma is a defect reduction practice that transforms organizations by forcing them to focus on the quality of the customer experience. The term sigma denotes deviations from an ideal level of operation, where each level of sigma, starting from one, allows for fewer defects. Sigma six allows 3.4 defects per million outputs. Six Sigma was started at Motorola in the 1980s, and later was implemented in companies like AlliedSignal, General Electric, and Honeywell International
When we apply Lean Six Sigma to IT operations, it aims to measure and improve both internal processes, such as network speed and reliability, and external processes in which IT has a role, such as how fine an online ordering system is working. Six Sigma gives IT companies data-oriented tools that they can use consistently and repeatedly to analyze the companies have things set up and running.
The software development process depends heavily on manual processes. Results have some inherent inconsistencies because of the different capabilities of individual software developers. The new method has to focus on automation and optimizing the learning curve. Six Sigma projects can create strong processes that improve learning and reduce costs without compromising the effectiveness of the function.
The IT services sector is still evolving. Companies are investing huge amounts of effort to be able to get an indicator of organizational health. It is difficult to create a database for a team, which results in a longer measure phase. Six Sigma is successful for a data-driven approach, hence it has to be supported by a well-implemented metrics programme throughout the organization.
Today companies are at the Pinnacle of innovation and Six Sigma will find its place throughout IT service-based organizations.
For KPMG Lean Six Sigma Training registrations mail to in-fmsixsigma@kpmg.com or call at +91 9555688555 or +91 9022033666.
- Lean Six Sigma Green Belt Certification Training
- Lean Six Sigma Black Belt Certification Training
- Lean Six Sigma Master Black Belt Certification Training